Hoppified – Shipping Policy
Hoppified processes orders Monday through Friday, 10 am to 5 pm Pacific Standard Time, excluding Holidays. All products are shipped F.O.B. our shipping facility or directly from the manufacturer's warehouse. However, Hoppified shall not be liable for any delay in delivery caused in whole or by any reason beyond our control.
Our standard method of shipping is UPS Ground in the continental US and Canada. For rush orders please contact customer care at 1-855-818-5556 or email customer care at firstname.lastname@example.org.
Over sized orders may incur additional shipping charges. Incorrect or undelivered addresses and refused shipments resulting in an item being "returned to shipper" will be charged for shipping fees.
Important: If you need an item by a certain date, contact us to verify it can be done, and by what shipping method, Hoppified will be happy to help you get your products by a desired date, but we really have to know what is being ordered and what the time deadline is. The best rule of thumb is to always shop early and give yourself plenty of time to meet your deadline.
Customer is responsible for all customs and brokerage fees, if applicable.
All claims for missing items must be made with the carrier within 5 days of delivery. Please note that orders consisting of more than one brand may arrive on different days if the order contains non-stock item(s). Check your packing slip to make sure you have a shortage, not a delivery delay. If a non-stock item is being shipped with your order, possibly from the manufacturer, it will be noted on your invoice in the item line as "drop ship".
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. Hoppified will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from Hoppified’s warehouse to correct the problem.
If a package arrives damaged, note the damage and email us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim.
If you find an item damaged after delivery, retain shipping carton, packing materials, and notify the carrier as well as Hoppified immediately. Hoppified ships all products in tested packaging that we have had little, if any, shipping problems with to insure your new product's safety. Hoppified is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner as our goal is your customer satisfaction.
Please inspect your shipment carefully upon arrival. Unpack your order, inventory all items ordered, and report any shortage immediately. If it is a small part or item you are missing, please look carefully throughout the package and packaging material as small items can become dislodged during the shipping process. Customers have 7 days from delivery to report any discrepancy between what was ordered and what was actually shipped.
All items are warranted per manufactures warranty policy unless otherwise stated.
Warranty claims are subject to the policy or discretion of the original product manufacturer. Warranty information is included with the products, or may be found on their respective web sites. Rest assured that Hoppified will help in any way possible with any warranty claims you might have.
Track Your Order:
Tracking your order from Hoppified is easy! We will email you a tracking number once your order has been shipped. To check on the status of your order go to www.ups.com and enter your tracking number. If you encounter any problems call us at 1-619-577-2890.