Returns and Exchanges
Our 30 Day Money Back Guarantee:
Hoppified provides a 30-day money back guarantee on all products purchased, except special order items. If for any reason you are not satisfied with your purchase or need to exchange your product, simply notify us by phone at 1-619-577-2890 and we will immediately issue a Return Material Authorization (RMA) number. All product must be un-used and returned in original condition. The 30 day money back guarentee starts from the day the transaction is made. Any shipping charges accrued from Hoppified are non-refundable unless the return is due to a Hoppified error. If product is not received at our location within 30 days there will be a 20% re-stocking fee assessed.
Items Not Eligible for Return:
Opened and Used Merchandise
Our Return Shipping Instructions:
Return the merchandise to us within 30 days of your original receipt of the order. (Shipping discrepancies must be reported within 7 days of delivery)
You MUST call Hoppified at 1-6195-577-2890 during normal business hours Monday-Friday 8:00 AM to 5:00 PM PST. for RMA number if you do not already have one.
- The products must be returned in new, re-salable condition:
- Include all original packaging materials.
- Packaging materials must not be torn or damaged.
- All materials must be unmarked.
- Any items smelling of detergent or perfume or obvious wear will not be allowed .
Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside of the package.
Send return package to the following address:Returns
3401 Adams Ave Ste A4
San Diego CA 92116
- We recommend items be shipped with a tracking number.
- You must pay any return shipping expense unless the return is due our error.
- You are also responsible for shipping fees if an order is refused at delivery.
- Returns that do not meet all of the above stated conditions will be returned to the customer at their expense.
Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit toward another purchase or to simply receive a refund. Allow 14 business days for any refunds.
We Thank you for shopping at Hoppified!